Job Description

Customer Service Representative (Email, Chat, Phone) – Transcom | Remote (US) Transcom is seeking a Customer Service Representative to provide support via email, chat, and phone for an innovative electric vehicle startup. This full-time, remote role offers from $17/hour plus monthly performance incentives, health benefits, and career growth opportunities. The successful candidate will own customer inquiries from start to finish, delivering empathetic, clear, and professional support that builds trust, loyalty, and satisfaction. Key Job Details Job Title: Customer Service Representative (Email, Chat, Phone) Employer: Transcom Location: Remote (US-based; restrictions apply near Greenville, SC site) Pay: From $17/hour + incentives Job Type: Full-Time Schedule: Evenings, weekends, holidays, overtime as needed About Transcom Transcom is a global customer experience specialist with over 30,000 employees across 28 countries. Recognized by FlexJobs as a top remote employer, Transcom delivers customer care, sales, technical support, and credit management services in 33 languages for international brands. Key Responsibilities Engage with customers via phone, email, and chat, actively listening and analyzing needs Provide solutions and guide customers through questions about products, systems, and processes Troubleshoot technical issues with websites, apps, and in-car software Collaborate with other teams to resolve escalated issues Document interactions accurately and maintain professionalism Deliver empathetic, clear communication that empowers customers Candidate Requirements Essential: At least 18 years old High school diploma or GED 1–3 years of customer support or technical support call center experience Strong computer literacy; ability to type at least 30 wpm Excellent English written and verbal communication skills Ability to work evenings, weekends, holidays, and overtime Reliable attendance and adherence to schedule Ability to pass a criminal background check Home office meeting requirements (quiet, private, distraction-free) Hardwired internet connection (DSL, Fiber, or Cable; minimum 20 Mbps download, 3 Mbps upload, ping Preferred: Previous work-from-home experience Prior email/chat support experienceFamiliarity with CRMs or customer support software Automotive or technology customer support background Passion for electric vehicles Benefits Competitive pay (from $17/hour + incentives) Flexible pay options (daily, bi-weekly, direct deposit, pay cards) Health, dental, and vision insurance 401(k) with employer match Paid vacation time Computer equipment provided 100% remote work, including training Career development and training resources Employee discounts and supportive work culture Application Process How to Apply: Submit your application via Transcom’s careers portal. Complete typing, chat, and internet speed assessments. Highlight your customer service and technical support experience. Shortlisted candidates will be contacted for interview. #J-18808-Ljbffr

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