Job Description
Come grow with us. Supportive Employee focused work environment with the eligibility to work remotely after on-site training and at least 6 months of consistent of consistent job performance, subject to company policy, business needs and ongoing performance standards!
Join the Edfinancial Team - Where Purpose Meets Growth! Position: Customer Service Representative (On-Site - El Paso, TX)
Starting Pay: $18.00/hour + $4.93/hour fringe benefit
That's over $22/hour in total value, plus growth opportunities, training, and a supportive team environment!
Learn More: Edfinancial Careers Discover our story, explore our company culture, and hear from real team members about why they love working at Edfinancial.
What You'll Do As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll:
- Handle inbound and outbound calls with professionalism and empathy.
- Provide accurate, clear information about our products and services.
- Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
- Use sound judgment and strong communication skills to support each customer interaction.
- Collaborate with your team to create a positive, high-quality work environment.
Why You'll Love Working Here At Edfinancial, we don't just talk about culture - we live it.You'll join a community that values:
- Growth & Development: Paid training, certifications, and opportunities for advancement.
- Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.
- Purpose: Every call you take helps our customers manage one of life's biggest investments - their education.
"The people here genuinely care - it feels like family."- Edfinancial Team Member
What We're Looking For - Strong communication and listening skills
- A professional, positive attitude
- Ability to stay organized and meet daily goals
- Basic computer proficiency
- Open availability during business hours
Work Details - On-Site Position: El Paso, TX(Remote eligibility after 6 months of meeting performance metrics)
- Hours of Operation :
- Mon: 6 AM - 9 PM MST
- Tue-Fri: 6 AM - 6 PM MST
- Sat: 8 AM - 12 PM MST
- Schedules are assigned based on business needs; flexibility is key!
- Overtime: Occasionally required during peak times
Additional Responsibilities - Maintain confidentiality and data security at all times
- Stay current with system updates, loan phases, and compliance standards
- Complete annual training and certifications
- Support other departments during peak seasons
Ready to Start Your Journey? Be part of a team that values integrity, growth, and community.Apply today and start your next chapter with Edfinancial Services!
Job Tags
Immediate start, Remote work