Job Description
Description Seeking a top tier sales and account management professional who is passionate about improving patients' lives. As an Associate Sales Representative (ASR) - Urology, you will report to the Urology Area Manager. The ASR will act as the primary point of contact between your assigned area, customer service, and our strategic accounts, such as but not limited to Urologists and Interventional Radiologists. The ASR is involved in implementation, projects around optimization, and retention of key accounts to ensure our customers' positive experience and success.
As an ASR, you will also act as a partner to educate and advocate for customers within the organization to drive new functionality and process improvement. They will have a deep understanding of our accounts' needs and challenges and work with internal stakeholders to pre-empt any issues.
Key Functions - Customer Account Retention : Partner with strategic accounts to ensure education, positive experiences, and strong relationships through proactive contact, reviews, and goal-setting. Periodic field travel for meetings and events is required.
- Customer Account Implementation : Participate in onboarding and service implementation, ensuring smooth workflows and provider education for long-term success.
- Customer Account Optimization : Drive account growth through efficient workflows, process improvements, tailoring approaches to each account's needs and helping develop new features and services.
- The ASR will demonstrate proficiency in 5 competencies : Account Knowledge, Scalable Solutions, Proactive Support, Effective Partnering, and Successful Onboarding.
Accountabilities - Data-Driven Decision-Making : Use data to improve processes, track progress, and identify engagement opportunities.
- Strong Communicator : Clearly articulate customer needs to internal teams, ensuring alignment and customer success.
- Task and Goal Achievement : Set and deliver on achievable milestones to support growth of the Urology Business Unit.
- Builder with Beginner's Mind : Collaborate creatively to improve processes and drive growth, using team insights and data.
- Continuous Improvement : Leverage CRM tools and applications to drive ongoing operational enhancements.
- Self-Starter and Coach : Take initiative on projects, collaborate effectively, and mentor team members to ensure success.
- Strategic Thinking : Contribute to strategic vision and adapt sales and support strategies to meet customer needs effectively.
Responsibilities - Collaborate with all AEs in the region to mitigate customer service issues (60% -70% of the job).
- Communicate to physicians and staff on the value of the entire prostate cancer suite of tests and interpretation
- Drive pull-through of portfolio of Urology testing
- Provide In-Service training to office staff
- Work closely with customers and sales colleagues and support personnel to provide the highest level of customer support and satisfaction
- Train clinical staff on protocols, pathways and any workflow processes as determined by customer for field sales colleagues
- Regularly manage test cancellations, order issues and delays in test ordering
- Evaluate customer sites and analyze real-time current state testing and test ordering effectiveness
- Work with local pathology and phlebotomy providers to streamline specimen acquisition
- Schedule local talks and arranging peer to peer programs to groups that want to learn more
- Must meet expense budget and administrative requirements
- Utilize Territory Planning Tools for strategy and planning including target accounts, frequency of calls, etc.
- Must update Salesforce (CRM) to track targeting, frequency, messaging and strategic/tactical information
- Attend regional meetings and Urology conferences as planned
Qualifications - Bachelor's degree (B.A. or B.S.) preferred.
- 1+ years of sales support experience preferred, preferably in biotech, healthcare, medical devices, or pharmaceuticals.
- Excellent presentation, training, coaching, and communication skills (both written and oral).
- Strong interpersonal skills: active listening, coaching, advising, problem-solving, and facilitation.
- Highly organized with attention to detail and ability to manage multiple assignments in a fast-paced environment.
- Comfortable engaging customers remotely and in person.
- Ability to handle sensitive and confidential information professionally.
- Knowledge of Salesforce or similar CRM systems preferred.
- Proficient in Excel preferred.
- Working knowledge of HIPAA laws and patient privacy regulations preferred.
- Flexible, self-motivated, and able to work independently.
- Valid driver's license and driving record meeting policy standards.
- Ability to model and live corporate values and professional ethics.
Physical Requirements Lifting Requirements - sedentary to light work or exerting 10 to 20 pounds of force frequently. Physical Requirements - stationary positioning, moving, operating, ascending/descending, communicating, and observing. Use of equipment and tools necessary to perform essential job functions. OSHA category III - normal routine involves no exposure to blood, body fluid, or tissue and as part of the employment, will not be called upon to perform or assist in emergency care or first aid.
Compensation & Benefits Estimated OTE Range: $70,000 -$80,000 annually (base salary + at target variable incentive).
Benefits Highlights The benefits team continuously analyzes market trends to offer best-in-class comprehensive and competitive benefits designed for flexibility and value. We are proud to offer many Employer-Paid benefits and unique offerings to support you and your family including, but not limited to the following:
- Health and Wellness support includes multiple medical plan options with preventive care covered at 100%, HSA and FSA Accounts with company annual contributions up to $1,000, Employer Paid Parental Leave (12-weeks), and employer-paid disability plans.
- Flexible discretionary time off (DTO) policy offers full-time exempt employees unlimited time for family, vacations, or personal appointments through manager-approved DTO.
- Financial and Career Growth benefits include 401(k) partially funded by a 50% employer match up to 8%, employee discounted stock program, student debt repayment, and milestone bonus awards.
- Additional support for families and wellness include fertility, family-care or childcare, mental health, and weight management programs.
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Job Tags
Full time, Work at office, Local area, Remote work, Flexible hours