Job Description

Responsibilities Learn Walgreens’ operations and ways of working to lead “one-box” (full store operations across front‑end and pharmacy). Complete accelerated development track to Store Manager within the learning plan timeframe. Under the direction of the Store Manager, oversee the operations (front‑end and pharmacy) of a Walgreens store. Support store operations by shadowing or assisting the Store Manager throughout the learning journey. Training & Personal Development Complete rigorous, accelerated program including all certifications needed for the Store Manager role. Attend and complete classroom learning, online training and on‑the‑job training, fulfilling assigned rotations and learning objectives in other stores as assigned. Follow individual development plans offered by District Manager and participate in one‑on‑one conversations with Store Manager and District Manager to grow professionally and demonstrate readiness. Monitor own performance, set high personal standards, and learn best practices in retail, pharmacy and management. Implement compliance standard operating procedures across front‑end and pharmacy and gain knowledge of all computer and technology systems. Obtain pharmacy technician registration/licensure as required by state law and pursue PTCB certification if required. Customer Experience Engage customers and patients, greet them, and offer assistance with products and services. Resolve customer complaints in a timely manner and answer questions to ensure a positive customer experience. Model and share customer service best practices, monitor service levels, coach teams, and develop improvement plans. Support Store Manager in analyzing customer feedback, tracking trends, and improving service metrics. Operations Shadow and gain experience supervising store operations and team members, including opening/closing, shift changes, and task delegation. Supervise merchandising tasks, including displays, promotions, pricing and inventory, and maintain compliance with store policies. Protect store assets by administering and monitoring loss‑prevention programs and electronic surveillance. Analyze inventory trends, supervise receiving, sticking, pricing, returning and transferring merchandise. Ensure compliance with all applicable laws and regulations for all store items. Provide safety and well‑being for team members and utilize the Security Operations Center as required. Comply with all company policies, maintain respectful relationships, and complete special assignments as needed. Business Performance Management Analyze financial and performance data for store and pharmacy, and develop action plans to improve results. Identify sales opportunities to grow business. Review asset‑protection data and reduce loss. Prepare daily and weekly operational metrics and discuss improvements with Store Manager and District Manager. Analyze pharmacy performance indicators and collaborate with pharmacy leadership. Business Planning Work with Store Manager to understand inventory metrics and processes. Grow front‑end and pharmacy business through initiatives directed by the Support Center, community outreach, and retail partnerships. People & Performance Management Learn all aspects of people management, training, coaching, and performance management at Walgreens. Use Walgreens’ HR and people‑management systems to supervise team members. Shadow action planning conversations and become familiar with performance assessment criteria and discipline processes. Review and understand company policy and employment laws related to recruitment, training and retention. Support Store Manager in leveraging team strengths, solving problems and adapting to change. Communications Shadow Store Manager during all critical communication sessions. Assist in planning and attending community events. Facilitate discussions with team about operational and engagement metrics. Basic Qualifications Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years retail management experience. Fluent in reading, writing and speaking English (Except in Puerto Rico). Willingness to work a flexible schedule, including extended days, evenings and weekend hours. Willingness to accept assignment into a Store Manager position if offered. Willingness to transfer to other Walgreens retail assets in the same hiring area. Preferred Qualifications PTCB certification. Bachelor’s degree. Managerial experience at a Retail Store or Hospitality Manager/Assistant Manager with people leadership, business management and customer‑facing experience. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $24.04 per hour - $43.27 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. Benefits information is available at jobs.walgreens.com/benefits. #J-18808-Ljbffr

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