Job Description

Special Events Coordinator

About Chelsea Piers: Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community.

The Opportunity: At Chelsea Piers Fitness, we're more than a gym we're a destination for connection, transformation, and community. If you're passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.

Why You'll Love Working Here:

• Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
• Team-Oriented Culture we win together and support each other every day.
• Pathways for Growth from hospitality to management, operations, personal training, and beyond.
• Purpose-Driven Work every day is a chance to help someone feel seen, supported, and successful.

Role & Responsibilities:

Chelsea Piers Fitness is thrilled to be looking for a talented individual to work as part of our Special Events team. The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

General Responsibilities:

• Maintain Chelsea Piers product and brand knowledge
• Provide high level customer service and hospitality to clients
• Be attentive and engage with clients and members
• First point of contact for all event customer issues
• Maintain a positive attitude and take initiative
• 2 hospitality shifts per week

Event Operations Responsibilities:

• Manage event check-in and be onsite point of contact for special events
• Work closely with event sales team and vendors to execute events details such as meeting room floor plans, catering, audio-visual, entertainment, etc.
• Serve as referee for events, leading group games such as volleyball and dodgeball
• Work with clients to understand goals for team building events and design team building programs
• Hire and schedule special events staff
• Coordinate set up, breakdown and storage of event equipment
• Support member, community, sponsorship and outreach events
• Serve as main point of contact for School Contracts
• Serve as main in venue contact for Summer Camp
• Support hospitality, group fitness and marketing teams as needed

Administrative Responsibilities:

• Attend weekly special events departmental meeting and other venue specific meetings to support business operations
• Manage event details utilizing Zoho, a Customer Relationship Management tool (CRM) and Exerp (scheduler)
• Execute a seamless hand off of event details from event sales team
• Process W2 and 1099 payroll weekly
• Communicate effectively with teammates through Prospr, TEAMS, email and phone

Qualifications

Qualifications:

• Minimum of four (4) years of college level courses with an emphasis on business. Bachelor's degree in business administration, Marketing, or Communications preferred.
• Proficiency in Microsoft Office software
• At least two (2) years of sales and/or operations experience preferred.
• Must have a positive, can-do and joyful attitude with the ability to multi-task in a fast-paced office environment
• Must be passionate about fitness, team building and special events with a team-first mentality
• Must be able to interact well with the public, learn quickly and be a self-starter
• Must have a friendly and professional phone and email etiquette
• Must be an excellent and articulate communicator
• Self-motivated with an entrepreneurial spirit who can run projects independently
• Creative problem-solver and ability to flourish in a fast-paced work environment
• CPR/AED certification required within the first 30 days of hire
• Ability to effectively manage internal and external customers, using patience, tact, and diplomacy to diffuse situations, collect accurate information, and resolve conflicts
• Strong interpersonal skills to provide overall guest satisfaction
• Ability to work a flexible schedule to accommodate business levels, including evenings and weekends
• Excellent verbal and written communication skills
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
• Ability to lift, carry, load, unload, push, pull up to 20lbs
• Ability to sit, stand, bend, stoop on a consistent basis
• Ability to move throughout the complex

Work Schedule:

• Full Time position, paid through bi-weekly payroll.
• Must have the flexibility to work a non-traditional schedule including weekend, holiday and weekday availability.

Compensation & Benefits:

• Salary: $25/hr
• Full-Time Employee Benefits

Schedule/hours: 40 hours per week, based on club needs.

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