This role is contingent upon a contract award. ICF is seeking a Salesforce Business Analyst to support an enterprise Salesforce services environment for a federal health client. This role will focus on requirements analysis, stakeholder engagement, backlog management, user story development, acceptance criteria, UAT support, documentation, and release readiness for Salesforce applications and shared platform services. The ideal candidate has strong experience working with business stakeholders, product owners, developers, testers, architects, and operations teams to translate business needs into clear, actionable delivery requirements. This role requires the ability to work in a structured Agile environment, manage competing stakeholder priorities, and support modernization of enterprise Salesforce capabilities rather than simply documenting current-state processes. This work supports an enterprise Salesforce environment that includes application development, shared platform services, integrations, operations and maintenance, release support, stakeholder onboarding, training, help desk coordination, and continuous improvement. The Business Analyst will help ensure requirements are well-defined, traceable, testable, and aligned to business outcomes, security expectations, and production support needs. Job Location: This position is remote within the United States. Please note that ICF monitors employee work locations, restricts access from foreign locations and IP addresses, and prohibits the use of personal VPN connections. What You’ll Be Doing Work with client stakeholders, product owners, architects, developers, testers, and operations teams to gather, analyze, document, and validate business and technical requirements for Salesforce applications and shared services. Translate stakeholder needs into epics, features, user stories, acceptance criteria, process flows, requirements documentation, and supporting delivery artifacts. Support backlog refinement by helping clarify priorities, identify dependencies, resolve ambiguity, and prepare user stories for development and testing. Analyze current-state business processes and identify opportunities to modernize workflows, reduce manual effort, improve data quality, and improve user experience. Facilitate requirements sessions, stakeholder interviews, working sessions, demos, user group discussions, and review meetings. Support Salesforce configuration and development teams by clarifying requirements, answering functional questions, and validating that delivered functionality meets acceptance criteria. Coordinate with QA teams to support test planning, test case development, defect triage, user acceptance testing, regression testing, and production readiness. Support release readiness activities, including requirements traceability, stakeholder communications, validation evidence, release notes, training inputs, and post-release feedback. Document decisions, risks, issues, dependencies, action items, and stakeholder feedback in project tools and knowledge repositories. Support change control by documenting requested changes, assessing business impact, coordinating review, and helping track approvals through implementation. Maintain clear documentation for business processes, system functionality, user guidance, standard operating procedures, and knowledge base content. Work within formal security, privacy, Section 508, documentation, and production support expectations for a regulated federal environment. What You Must Have Bachelor’s degree 8+ years of experience supporting business analysis, requirements analysis, product analysis, systems analysis, or IT delivery. 3+ years of experience supporting Salesforce, CRM, SaaS platform, low-code/no-code platform, or enterprise application delivery. Ability to obtain and maintain a federal public trust clearance or equivalent client-required background investigation. Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US Must have lived in the US 3 full years out of the last 5 years Preferred Qualifications Salesforce Business Analyst certification Salesforce Administrator certification Experience supporting Salesforce delivery in federal, healthcare, financial services, or other regulated environments Experience supporting enterprise platform modernization, stakeholder onboarding, shared services, or application rationalization efforts Experience documenting business processes, SOPs, knowledge articles, training inputs, release notes, or user guidance Experience supporting Section 508 compliance, privacy requirements, change control, security authorization, or audit-ready documentation Experience working with technical teams on integrations, data flows, identity management, role-based access, or reporting requirements Experience supporting Agile delivery activities (e.g., backlog refinement, sprint planning, sprint reviews, retrospectives, PI planning) Experience facilitating stakeholder sessions, workshops, interviews, demos, or review meetings Experience supporting UAT, test planning, defect triage, release readiness, or production validation Experience using tools such as Jira, Confluence, Slack, Mural, or similar collaboration and delivery tools Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.
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