Job Description
Job Full Description Position Summary The Receptionist-Office Administrator supports the daily operations of the program by managing office tasks, maintaining accurate participant records, coordinating communication, and ensuring smooth administrative workflows. This role requires a detail-oriented, organized individual who demonstrates professionalism, compassion, and a strong commitment to supporting individuals with developmental and intellectual disabilities.
Key Responsibilities Administrative & Office Support - Answer phones, route calls, and respond to general inquiries.
- Maintain organized filing systems, both electronic and paper-based.
- Prepare correspondence, memos, and program materials as needed.
- Assist with maintaining office supplies, equipment, and inventory.
Program Coordination - Support the Day Program with scheduling, attendance tracking, and daily activity documentation.
- Maintain accurate participant records in compliance with agency, state, and regulatory requirements.
- Assist with collecting, organizing, and filing incident reports, progress notes, or medical documentation.
- Help prepare materials for activities, meetings, and special events.
Compliance & Documentation - Ensure all participant files are current and complete.
- Assist with updating program forms, intake packets, and documentation templates.
- Support staff in meeting compliance deadlines and ensuring documentation accuracy.
Communication & Customer Service - Relay messages and important updates to program staff promptly.
- Assist with distributing newsletters, announcements, and program communications.
Scheduling & Data Entry - Maintain staff schedules, training calendars, and participant attendance logs.
- Enter data into agency systems with accuracy and confidentiality.
- Assist with preparing reports or summaries requested by the Program Director.
Team Support - Assist with onboarding new staff by preparing paperwork and coordinating orientation documents.
- Support day program staff with administrative needs during daily activities.
- Help ensure the office environment is organized, safe, and professional.
Qualifications - High school diploma or equivalent required; associate degree preferred.
- 1-2 years of administrative or office experience (human services experience a plus).
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Comfort working in an environment that supports individuals with disabilities.
- Proficiency with Microsoft Office (Word, Excel, Outlook); ability to learn agency software.
- Ability to maintain confidentiality and handle sensitive information with care.
Preferred Skills - Experience in a day program, human services, or disability support setting.
- Familiarity with state regulations related to developmental disability services.
Timonium, MD
3279
1615 York Road
Suite 303
Timonium, MD 21093
Job Tags
Work at office