Job Description

Radiology Front Desk Scheduler Float

Optum NY/NJ, is seeking a Radiology Front Desk Scheduler Float to join our team in Poughkeepsie, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Optum Radiology, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Radiology Front Desk Scheduler Float to join our team. The Radiology Front Desk Scheduler Float is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: Monday through Friday a 40-hour work week to be determined by the supervisor between the hours of 7:00 am to 8:00 pm. Rotating Saturdays between the hours of 8:00 am to 3:00 pm.

Location: You will be responsible to travel 100% of the time to the locations below as scheduled

• 30 Columbia Street, First Floor, Poughkeepsie, NY 12601
• 1561 Ulster Ave. Lake Katrin (Kingston), NY 12449
• 6734 US-9, Rhinebeck, NY 12572
• 2507 South Rd, Poughkeepsie, NY 12601
• 600 Westage Business Center Dr, Fishkill, NY 12524

Primary Responsibilities:

• Obtain accurate and updated patient information, such as name, address and insurance information
• Perform insurance verification on the date of service
• Scheduling radiology procedures in an organized and efficient manner
• Knowledge of medical terminology and radiology procedures and requirements
• File, Fax and maintain medical records
• Check In and Check Out patients
• Ability to maintain a work queue list- complete any pending actions i.e. referrals, scheduling appointments
• Confirms and schedule appointments
• Answering incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Attend quarterly departmental trainings
• Comfortable working in high pace environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Ability to be Cross-train
• Ability to travel to other locations as this is a float position
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare related experience
• Ability to travel to other offices
• 30 Columbia Street, First Floor, Poughkeepsie, NY 12601
• 1561 Ulster Ave. Lake Katrin (Kingston), NY 12449
• 6734 US-9, Rhinebeck, NY 12572
• 2507 South Rd, Poughkeepsie, NY 12601
• 600 Westage Business Center Dr, Fishkill, NY 12524
• Ability to maintain work tasks in an efficient manner
• Ability to work a 40-hour week
• Monday through Friday from 7:00 am to 8:00 pm
• Rotating Saturdays from 8:00 am to 3:00 pm
• Ability to travel 100% of the time
• Access to reliable transportation, with a current and non-restricted state driver's license with state-required insurance

Preferred Qualifications:

• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Knowledge of Radiology
• Knowledge of medical terminology
• Experience working with scheduling programs

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.

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