Job Application Details Please send us your rate, resume and send back the attached form filled out. $25-33.53 W2 max rate. No subcontracting allowed. This position is 100% remote. This position is up to 24 months, with the option of extension, and is located 1221 S. 2nd Ave., Tucson, AZ 85713. Drug Screen No Background Checks Yes. Position Description This position is located in Tucson, Arizona. This is not an entry level position. Candidate will be asked for detailed examples in DNS and DHCP and must be customer service focused. Role and Responsibilities The PC LAN Technician role within ADOT’s (Arizona Department of Transportation) is the face of ITG (Information Technology Group). These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT. Duties Include Server support, desktop support, support customers on the ADOT network. Fix computer‑related problems. Troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non‑warranty computer and printer repair work. Assist with assigned project tasks; ensure compliance with standards for systems software and documentation; teach customers how to use PC‑related software and hardware. Implement software patches, security fixes, and test and validate modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Monitor system reliability and availability. Attend section staff meetings; complete mandatory training classes and other classes as assigned. Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, set up and install network‑related hardware, software and other peripherals. This position will require daily travel to work sites. Skills Required Must have fewer than 8 points on driving record. Skills Strong customer service skills. Excellent interpersonal, written and oral communication skills. Advanced troubleshooting and problem‑solving skills. Excellent self‑organization and time‑management skills. Ability to work collaboratively in teams and across organizations. Ability to synthesize feedback and adjust plans accordingly. Ability to develop and write technical documentation. Ability to evaluate and test emerging technologies. Ability to apply creative solutions to business problems to ensure business needs are most effectively met. Resource will be working in a professional environment and will be held to a dress‑code standard. Position will require extensive travel. Resource will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays. Skills Preferred & Experience Required Will undergo thorough background check for ACJIS certification. Qualifications and Education Requirements General working knowledge of infrastructure technologies and in‑house developed applications utilized in the enterprise ticketing and department operating procedures. Knowledge of Microsoft products including operating systems and Office, computer hardware configuration and repair knowledge, and knowledge of Ethernet network topology to assist with troubleshooting network issues. Knowledge of IT infrastructure industry standards and best practices; advanced troubleshooting skills. Problem definition and alternative analysis skills. Experience with Active Directory, Windows 10, Windows 7, Server 2008, Server 2012 engineering, and backup solutions. Time reporting with MS System Center Operations Manager 2012 R2. Minimum 4 years of current working experience in an IT field. Must have a current AZ driver’s license with a good driving record. Associate/Bachelor’s degree in a related field is preferred. Background Information Background: Criminal felony & misdemeanor, Federal criminal, Managed adjudication standard, National Sex Offender Registry, SSN trace, SSN validation & Widescreen Plus national criminal search, ACJIS (Arizona Criminal Justice Information System) certification 39‑month MVR work location: 1221 S. 2nd Ave., Tucson, AZ 85713. #J-18808-Ljbffr
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