Job Description

Job Description

Job Description

An Orthopedic Center is looking for a full time Patient Care Coordinator.

Temp to Perm

Hours: 40-hours per week, must be flexible to work 8-hour shifts during the hours of operation, must work 1 late shift per week

Monday 7AM-7PM
Tuesday 7AM-7PM
Wednesday 7AM-7PM
Thursday 7AM-5PM
Friday 7AM-5PM

Responsibilities : 
*non patient facing role*

• Triage and manage calls from patients/pharmacies/insurance companies and other facilities
• Schedule patient appointments
• Complete online insurance verification
• Follow up with patients regarding missed appointments
• Ensure patients have completed prescribed testing (imaging, labs, etc.) and have follow-up appointments schedule with their physicians
• Ensure all documents are properly completed by their physicians
• Prepare forms as requested by patients such as disability, MVA, etc.
• Handle all attorney requests for their legal documents
• Manage authorizations for motor vehicle and workers comp patients
• Monitor webchat via Snap Engage daily and respond to appropriate parties
• Manage calls from hospitals and physician offices and route calls to appropriate parties
• Handle and coordinate the doctors’ daily schedules, including their calendars
• Create electronic medical notes including general notes and telephone encounters as necessary
• Inform patients about the practice CDC guidelines and requirements
• Interact with other departments within the organization
• Work as a liaison between patients and providers
• Perform other duties as requested by management

Qualifications:

• High school diploma or equivalent
• 3+ years of Patient Care Coordinator / related experience
• EMR experience (practice uses eClinicalWorks, NaviNet, Helio – training provided)
• Orthopedic/Pain Management experience highly preferred

#zip

Job Tags

Permanent employment, Full time, Temporary work, Flexible hours, Shift work, Afternoon shift

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