Job Description
ABOUT OUR COMPANY
We’re a physician-led, patient-centric network committed to simplifying health
care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of
patients in traditional practices, patients' homes and virtually through
VillageMD and our operating companies Village Medical
- Village Medical at Home
- Summit Health
- CityMD [ and Starling
Physicians [
When you join our team, you become part of a compassionate community of people
who work hard every day to make health care better for all. We are innovating
value-based care and leveraging integrated applications, population insights and
staffing expertise to ensure all patients have access to high-quality, connected
care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from
one of the following domains: @summithealth.com, @citymd.net, @villagemd.com,
- villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or
- bmctotalcare.com.
JOB DESCRIPTION
The Patient Service Representative (PSR) is responsible for welcoming and
providing exemplary customer service to all our incoming patients at
CityMD. The person in this position is responsible for registering patients and
coordinating with the rest of the team to provide a timely turnaround for the
patient. This individual responds to patient questions and concerns with a sense
of urgency and kindness, both on the telephone and in person and is responsible
for all paperwork associated with patient registration.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
- Greeting and welcoming patients
- Organizing and coordinating patient in-take and other appointments
- Accurately enters/updates patient information in system
- Assisting patients with completion of paperwork when necessary
- Scanning, updating and filing medical records
- Answering phone calls, questions, etc. in a prompt and polite manner
- Processing medical insurance information, verifying patient eligibility and
addressing any patient questions about insurance (liaise with Billing
department as appropriate)
- Handling cash and co-payments accurately and responsibly
- Providing outstanding customer service to every patient
- Informing site manager or assistant site manager of waiting room wait times,
patient inquiries, etc.
QUALIFICATIONS
- A High School Degree or GED
- Happy, welcoming, and can-do attitude with patients and coworkers
- Experience working in any high-volume/high-intensity service industry (e.g.,
hospitality, restaurant, hospital, medical office or retail environment)
preferred
- Excellent verbal, written, and interpersonal communication skills
- Detail-oriented and a team player
- Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
- Flexible/adaptable nature to work in a continuously evolving environment
- Passion for helping others in a healthcare environment
- Ability to effectively interact with physicians, patients and other staff
members
* Bilingual language skills required or preferred based on site location.
PHYSICAL REQUIREMENTS
Ability to sit and stand for periods of time. Heavy computer use required.
Pay Rate: $18.25 per hour
The provided compensation amount is based on industry standards and salary
determinations will be made based on numerous factors including but not limited
to years of experience and location of position.
ABOUT OUR COMMITMENT
TOTAL REWARDS AT VILLAGEMD
Our team members are essential to our mission to reshape healthcare through the
power of connection. VillageMD highly values the critical role that health and
wellness play in the lives of our team members and their families.
Participation in VillageMD’s benefit platform includes Medical, Dental, Life,
Disability, Vision, FSA coverages and a 401k savings plan.
EQUAL OPPORTUNITY EMPLOYER
Our Company provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to, and does not discriminate on the
basis of, race, color, religion, creed, gender/sex, sexual orientation, gender
identity and expression (including transgender status), national origin,
ancestry, citizenship status, age, disability, genetic information, marital
status, pregnancy, military status, veteran status, or any other characteristic
protected by applicable federal, state, and local laws.
SAFETY DISCLAIMER
Our Company cares about the safety of our employees and applicants. Our
Company does not use chat rooms for job searches or communications. Our
Company will never request personal information via informal chat platforms or
unsecure email. Our Company will never ask for money or an exchange of money,
banking or other personal information prior to the in-person interview. Be aware
of potential scams while job seeking. Interviews are conducted at select Our
Company locations during regular business hours only. For information on job
scams, visit,
[ or file a complaint
at
[
Job Tags
Hourly pay, Full time, Work at office, Local area, Flexible hours