Job Description

Job Description

Job Description

We are looking for a friendly, welcoming receptionist/concierge to join our team! 

As the medical receptionist, you will be the first point of contact for our patients/clients. You will greet patients and prep their chart prior to arrival, book appointments, and answer phone calls, as well as attend to the needs of patients throughout their healthcare visit. You will also coordinate with the other departments for additional requirements etc. that may be needed for patients, 

The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. 

• · High school diploma or graduation equivalency degree (GED)
• · Prior experience in a medical receptionist or phone-based customer service role, especially in a healthcare setting
• · Proficiency in using electronic medical records (EMR) systems and phone systems
• · Basic computer skills, including Word and Excel
• · Strong verbal communication skills and active listening abilities
• · Exceptional phone etiquette and empathy when interacting with patients
• · Strong organizational skills and the ability to manage multiple phone calls simultaneously
• · Knowledge of medical terminology and insurance verification processes is advantageous

Benefits

• · Compensation: depending on years of experience

Responsibilities

• · Working Hours: Monday – Friday 

About the role: 

• · Answer incoming phone calls with a warm and professional demeanor
• · Schedule patient appointments using the electronic medical records (EMR) system
• · Efficiently coordinate scheduling with providers, considering medical priorities and patient preferences
• · Address patient inquiries regarding appointments, services, and general office information
• · Provide accurate and detailed information about procedures, services, and insurance coverage
• · Direct patients to appropriate resources or departments as needed
• · Verify patient insurance coverage and eligibility over the phone
• · Collect co-pays, deductibles, and outstanding balances according to Vanguard policies
• · Assist with billing inquiries and provide patients with billing information and explanations
• · Contact patients via phone to confirm, reschedule, or remind them of upcoming appointments
• · Manage appointment cancellation and rescheduling requests promptly and efficiently
• · Update patient records and appointments in the EMR system accurately
• · Maintain confidentiality and security when accessing and updating patient information
• · Collaborate with clinical staff to facilitate effective patient care by relaying patient concerns, appointment changes, and other relevant information
• · Communicate clearly and empathetically to alleviate patient anxiety and stress during phone interactions
• · Assist with phone-based administrative tasks such as managing appointment queues, sorting mail, and coordinating referrals
• · Focus on creating a positive patient experience by addressing concerns and feedback with professionalism and courtesy
• · Maintain a patient-centric approach when handling phone interactions
• · Perform all other clerical duties as assigned by Preventive Plus, including greeting patients at the front desk, assisting with the check-in process, stock inventory, and maintaining the reception area

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