Live Chat Support Specialist Job at Magic Inc, United States

a3NmWkxLSkV1MWltVmtXOUJHa1VsZnptc2c9PQ==
  • Magic Inc
  • United States

Job Description

Live Chat Support Specialist

We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren't just answering tickets; you are the voice of our brand. You'll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.

Key Responsibilities
  • Answering client's inquiries
  • Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
  • Tracking shipments and backend shipping inquiries
  • General research
  • Updating addresses and client information
Qualifications
  • 1 year live chat experience
  • Strong English communication skills, both verbal and written
  • Can work 40 hours a week during US business hours, must be open to shifting schedule
  • No other commitments, can start ASAP
  • Has own work-from-home equipment
    • Internet speed: At least 50mbps
    • Computer processor: At least Core i5 or equivalent
    • Complete with webcam & headset
Benefits
  • 100% work-from-home setup
  • Hands-on support
  • Training opportunities
About Magic, Inc

Magic has connected top remote talent with fast-growing businesses for over 10 years. Founded in San Francisco in 2015, we now have thousands of remote workers around the world. Magic is backed by Sequoia Capital and Y Combinator.

Job Tags

Immediate start, Remote work, Work from home, Shift work

Similar Jobs

Metro One Loss Prevention Services Group

Unarmed Security Officer- Full Time Supervisor 2pm-10pm Job at Metro One Loss Prevention Services Group

 ...Unarmed Security Officer- Full Time Supervisor 2pm-10pm Show All Jobs Apply Show Map Location 240 Mantua Grove Road, West Deptford, NJ, 08066, United States Base Pay $20.00 - $20.00 / Hour Job Category Hourly, Full Time, Part Time Employee Type Non-Exempt... 

Mariani Enterprises LLC

Landscape Designer Job at Mariani Enterprises LLC

 ...of family companies" across the nation. Now you can build your landscaping career with the best, working in one of our many company...  ...Description: Lifescape Colorado is seeking a seasoned Landscape Designer with a passion for high-end residential work and a proven ability... 

Hy-Vee, Inc.

Regional Registered Dietitian Job at Hy-Vee, Inc.

 ...fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Corporate Regional Registered Dietitian Department: Health FLSA: Non-Exempt General Function The Corporate Regional Registered Dietitian position at Hy-Vee is a... 

Presbyterian Church USA

Chief Financial Officer (ASG) Job at Presbyterian Church USA

 ...Overview The national offices of the Presbyterian Church (U.S.A.), A Corporation (...  ...General Assembly. The Opportunity The Chief Financial Officer joins the Presbyterian Church (U...  ...related ministries and agencies. The CFO helps advance a culture of accountability... 

Usm Corporation

SAP Basis admin with BO exp Job at Usm Corporation

 ...solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud,...  ...I need any candidates presented to have the BusinessObjects experience, it is a must skillset. If the candidate does not have BusinessObjects...