Job Description

ESSENTIAL DUTIES/RESPONSIBILITIES Sell and make recommendations on all insurance products offered by the carriers represented by the AAA Insurance Agency. Identify and develop sales opportunities by utilizing the lead management system, membership system, and additional lead sources, increasing overall sales and the proportion of member households purchasing AAA Insurance products. Respond to all quote requests in a timely manner according to agency service level agreements. Identify, evaluate, and provide resolutions to customer’s insurance needs. Ensure that all business is underwritten correctly and placed in the appropriate markets according to the risk involved in order to maintain an acceptable loss ratio. Ensure that company Agency Management System and carrier system is appropriately documented and all applications are complete and submitted on a timely basis in accordance with insurance carrier guidelines, agency policies and procedures, and state regulations. Perform appropriate follow-up calls and renewal reviews to meet agency retention standards. Develop and enhance relationships with customers to build referral and repeat business. Demonstrate the ability to consistently meet and exceed personal sales goals and contribute to the agency sales goals. Provide excellent customer service and support the AAA membership model, including selling membership. Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals. Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values. SUPERVISORY RESPONSIBILITIES None MINIMUM QUALIFICATIONS High School diploma or equivalent. 2+ years in sales or sales management, or 1+ years’ experience in an insurance agency. PREFERRED QUALIFICATIONS Proven ability to perform to goal with a track record of meeting or exceeding goals. Successful track record of growth, with experience sales prospecting and asking for and closing sales. Knowledge of sales techniques, property & casualty products, life insurance products, and insurance processing systems and procedures as well as comparative raters. CERTIFICATES, LICENSES, REGISTRATIONS Possess or be able to obtain a Washington State Property & Casualty and Life & Disability insurance license. KNOWLEDGE, SKILLS, ABILITIES Developing knowledge of personal and commercial lines and life insurance including fundamental insurance principles, underwriting and risk selection, and policy provisions for all agency carriers. Ability to type and a working knowledge of computers, MS Suite, and the internet. Competency using agency & carrier applications and systems. Ability to communicate clearly and professionally both verbally and in writing, and utilize effective listening skills. A strong sense of urgency and willingness to take extra measures when solving problems and getting work completed. Ability to use appropriate interpersonal skills and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure. Ability to address multiple demands and adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, simultaneous demands, or transitions into new assignments. Ability to make timely and sound decisions, understanding the impact and implications and providing feedback on outcomes. Willing to take extra measures and independent actions to solve problems and get work done when the situation calls for it while holding self and others accountable. Skilled in working as part of a team, collaborating with colleagues, and establishing rapport and gaining trust of others. Models a high standard of quality and commitment to serving the public to include building strong relationships with members inside and outside the organization while developing trust and credibility. SALARY Pay range: $25.30-$30.35 per hour, plus incentives based on sales. BENEFITS WE OFFER Health insurance (medical, vision, dental and prescription drug) Up to 22 days of Paid Time Off (PTO) in the first year Eleven paid holidays in addition to PTO 401(k) with Employer Match Life, Short-Term Disability and Long-Term Disability insurance Flexible Spending Accounts 4 Hours of Volunteer Time Off per year On-Demand Pay / Earned Wage Access Free Premier RV AAA Washington Membership Travel, Insurance, and Membership Discounts and Perks Paid, on-going training throughout your career THRIVE wellness program Tax-advantaged commuter benefit Free parking Financial Literacy Education WORK ENVIRONMENT & PHYSICAL DEMANDS The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines. OTHER Equipment used: Computer, phone, various virtual technologies and programs, other office equipment. Travel: Minimal travel ( To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. DISCLAIMER: Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr

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