Job Description

Glazier / Installer Position

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

Responsibilities include:

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Upon arrival at customers home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements include:

• 4+ years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50lbs. unassisted

Preferred Skills include:

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills

Benefit Programs Include:

• Paid Time Off (PTO)
• Medical
• Dental
• Vision
• 401K

Additionally, the work environment is supportive and positive with opportunities for advancement.

Eligibility for company benefits contingent upon completion of initial employee probationary period.

The Glass Guru was founded in 2002 by Dan and Joy Frey of Granite Bay, CA, and became the first company in the US to offer the foggy window repair service to the public in 2004. The company has grown to offer additional niche restoration services and traditional replacement services. The Glass Guru franchise program offers entrepreneurs the opportunity to open their own glass and window restoration and replacement business.

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