The primary duties of the Retail Travel Agent are to advise members and clients in planning both routine and moderately complex domestic and international travel such as car rentals, hotel reservations, cruises, vacation packages, air and rail travel. Recommend and utilize AAA preferred travel providers whenever possible. Provide routine Fully Independent Travel (FIT) services with support and guidance from management, as needed. Invoice, process payments, and ensure proper travel documentation is completed and stored per company guidelines. Utilize Travel Agent Support Specialist (TASS) resources, as appropriate, to assist in completing necessary documentation. Operate applicable travel reservation systems/sites (i.e., TST) and utilize available on-line and published reference materials to accommodate Agency clients. Provide travel service support and assistance to Retail Sales Associates as needed. Process refunds and ensure the resolution of routine and moderately complex complaints within company guidelines, seeking necessary guidance and approvals from management. Comply with all ARC and DOT regulations and AAA Club Alliance policies and procedures in the collection and handling of assets. Use company approved sales and service techniques to meet and exceed established Quality, Revenue, Sales, and additional goals as established on the annual appraisal documents. Educate clients and members on the benefits available by booking travel through AAA and utilizing the AAA branded credit card to pay for all their travel purchases. Ensure audit compliance with maintenance of travel files, retention policies, and PCI compliance. Attend promotional events, training, and familiarization trips as required. Stock and inventory branch materials as required. Process passport photos and issue International/Inter-American Driver Licenses/International Visas. Other duties as assigned.
Minimum Qualifications:
Knowledge, Skills and Abilities:
Store Locations:
Competitive Pay & Comprehensive Benefits:
Base Salary: The starting base compensation for this position is $15.54 to $24.22/hour. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,500 per month, after approximately 6 months of employment.
Paid Time Off: 3+ weeks accrued in your first year.
Full Benefits Package: Medical, dental, vision, retirement plans, and more. Full time Associates are offered a comprehensive benefits package that includes:
Check out our Benefits Page for more information.
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category: Sales
Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.
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