Job Description

JOB SUMMARY

The Operations Specialist II-CD/IRA Administrator is responsible for a wide range of duties related to the core banking, item processing, and document imaging systems. An advanced level of experience with IRAs is required. The candidate must be able to assist with other Deposit Operations functions as needed. Candidates for this position should be able to pay close attention to detail and have above average problem solving and accounting skills.

DUTIES AND RESPONSIBILITIES

• Assist branch personnel with IRAs to ensure transactions and legal documentation are handled correctly
• CD/IRA documentation review
• Monitor IRA minimum distributions
• Process Federal Withholding payments
• Ensure correct IRA end-of-year processing and reporting
• Respond to telephone inquiries from customers and associates
• CIF and account maintenance
• Deposit account documentation review
• Perform information research requests concerning deposit accounts
• Fedline processing
• Postal notification address changes / undeliverable mail
• Reconcile WIP and interest expense accounts
• Process verification of accounts
• Process deceased depositor report/verification
• Process notice of decedent account status to state 
• Perform balancing and verification for core banking and exception item processing
• Scan, index and QC documentation 
• Process Canadian checks
• Process Domestic and International Wires
• Process check and ACH disputes
• Verify Holds and Stop Payments
• Safe Deposit Box Maintenance 
• Verification of IOLTA interest transfers 
• Manage and order supplies and inventory 
• Prepare outgoing mail to be sent with the Courier 
• Printing reports and notices
• Routinely incorporate compliance (knowledge of laws/regulations) in day to day tasks
• Fully capable of fulfilling at least 5 key functions within Deposit Operations without support
• Create and update procedures
• Minimum of 8 hours of department continuing education on an annual basis
• Promote and preserve JBT’s values and culture
• Follow Bank policy and procedure to prevent fraud and financial crimes
• Other duties as assigned

Requirements

SKILLS REQUIRED

• Broad knowledge of departmental operations, policies and procedures
• Ability to deal effectively and tactfully with customers and associates
• Ability to recognize irregular or suspicious transactions and take appropriate steps to prevent loss
• Advanced understanding of operations in other departments and bank retail outlets
• Understanding of Federal Regulations as they apply to CDs, IRAs, checks and deposit accounts
• Experience with using personal computers and common business applications such as Word, Excel, and Outlook
• Exposure to bank core accounting systems, Jack Henry Silverlake preferred
• Ability to operate common business equipment such as copiers, printers, and scanners
• Above average problem solving and accounting skills
• Ability to lift 25 lbs.

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