Job Description
Benefits:
- 401(k)
- Competitive salary
- Health insurance
- Paid time off
Business Analyst – Remote (U.S.-Based) | Full-Time
Company Name: Technology Alliance Solutions, Inc.
Job Location: United States (Fully Remote)
Employment Type: Full-Time (FTE)
Salary Range: $80,000 – $100,000 (commensurate with experience)
Benefits: Full health benefits, PTO, 401(k), fully remote work environment
Job Description
About TAS
Technology Alliance Solutions, Inc. (TAS) is a modern consulting and technology
services firm that helps organizations transform how they manage customers,
data, and operations.
We specialize in unifying CRM, ERP, marketing automation, and cloud systems into
a cohesive, scalable digital ecosystem. Our team delivers enterprise-grade
clarity, discipline, and execution—empowering businesses and public-sector
agencies to modernize confidently and achieve measurable outcomes.
TAS operates at the intersection of strategy, architecture, and delivery. We
combine deep platform expertise with the rigor of an enterprise consulting
practice to design solutions that eliminate fragmentation, strengthen
operational workflows, and support long-term digital transformation across
enterprise, state, and federal organizations.
Role Overview
TAS is seeking a Business Analyst to lead requirements elicitation, analysis,
documentation, and traceability for a high-visibility CRM and case-management
modernization initiative supporting a Texas state agency.
This role is focused exclusively on business analysis, requirements definition,
documentation, and traceability in support of a configuration-first CRM
implementation. The Business Analyst serves as the authoritative owner of
business requirements, ensuring stakeholder needs are clearly captured,
documented, traceable, and validated throughout the delivery lifecycle.
The Business Analyst works in tight, daily coordination with the Functional
Consultant to ensure documented requirements translate into configuration-first
system behavior within Microsoft Dynamics 365 Customer Service. This role is
critical to maintaining clarity, scope control, and acceptance readiness in a
public-sector environment where documentation quality and traceability are
paramount.
This is a full-time, fully remote role, operating within an onshore delivery
model.
Key Responsibilities
* Serve as the primary owner of business and functional requirements for CRM
and case-management modernization
* Lead stakeholder interviews, workshops, and discovery sessions to elicit
business needs, policies, and operational workflows
* Document requirements using clear, structured artifacts, including business
requirements, user stories, process flows, and acceptance criteria
* Work in tight daily coordination with the Functional Consultant to ensure
requirements are translated into configuration-first solutions and preserved
through design and build
* Establish, maintain, and govern the Requirements Traceability Matrix (RTM),
ensuring every business requirement is traceable through configuration,
testing, and final acceptance
* Document and manage requirements for Legacy Data Transitions, including
mapping of historical case records, reporting needs, and records retention
considerations
* Document and manage requirements for the Intake and Triage (A-Desk)
workstream, including constituent request intake, classification,
prioritization, and routing
* Maintain requirements traceability across design, development, testing, and
UAT
* Utilize Azure DevOps (ADO) as the mandated system of record for managing
requirements, user stories, backlog items, RTM artifacts, and supporting
documentation
* Support backlog refinement, sprint planning, and review activities by
clarifying requirements and acceptance criteria
* Validate delivered functionality against documented requirements during
system testing and UAT
* Ensure all requirements and documentation comply with Texas Administrative
Code (TAC) §213 and Section 508 accessibility standards
* Produce and maintain high-quality documentation suitable for audit,
governance, and formal acceptance
* Support controlled change management by assessing requirement impacts and
updating traceability artifacts accordingly
Required Skills & Experience
- U.S.-based candidate (onshore delivery requirement)
- 4–7+ years total business analysis experience
- 3+ years on CRM, case management, or public-sector systems
- Proven experience owning requirements traceability (RTM)
- Proven experience serving as a Business Analyst on enterprise CRM or
case-management initiatives
* Strong experience eliciting, documenting, and managing requirements in Agile
delivery environments
* Demonstrated experience establishing and maintaining Requirements
Traceability Matrices (RTMs)
* Proficiency using Azure DevOps (ADO) to manage user stories, backlog items,
acceptance criteria, and traceability
* Experience documenting Intake, case management, routing, and constituent
service workflows
* Strong ability to translate stakeholder input into clear, actionable,
testable requirements
* Experience collaborating closely with Functional Consultants to support
configuration-led implementations
- Excellent written, verbal, and facilitation skills
- Exceptional attention to detail and documentation quality
Preferred Experience
* Experience delivering solutions in state, federal, or public-sector
environments
* Familiarity with accessibility, compliance, audit, and records-governance
requirements
* Experience supporting large, highly visible CRM modernization initiatives
Public-sector experience is strongly desired, but not required.
Compensation & Benefits
- Salary Range: $80,000 – $100,000 (commensurate with experience)
- Benefits: Full health benefits, PTO, 401(k), and a fully remote work
environment
How to Apply
If you are a disciplined Business Analyst who excels at producing clear,
traceable requirements and thrives in high-accountability, public-sector
delivery environments, we would welcome the opportunity to speak with you.
Please submit your resume to begin the conversation.
This is a remote position.
Compensation: $80,000.00 - $100,000.00 per year
OUR STORY
Committed to Excellence in HVAC Services
Since our founding in 2017, Andrews Mechanical Solutions has been dedicated to
providing exceptional HVAC services to the Greater Atlanta area. With over 15
years of industry experience, our licensed and insured team has built a
reputation for excellence, reliability, and customer satisfaction. We pride
ourselves on our five-star ratings and A+ accreditation, which reflect our
commitment to delivering top-quality heating, cooling, and air quality
solutions.
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Full time